CONVERSATION
& ITS STRUCTURE
·
Conversation
Analysis
There is a
scarce commodity called the floor
which can be defined as the right to speak. Having control of this scarce
commodity at any time is called a turn.
In any situation where control is not fixed in advance, anyone can attempt to
get control. This is called turn taking.
Because it is a form of social action, turn taking operates in accordance with
a local management system that is
conventionally known by members of a social group. Any possible change of turn
point is called a Transition Relevance
Place (TRP). This type of analytic metaphor provides us with a basic
perspective in which speakers having a conversation are viewed as taking turns
at holding the floor.
·
Pauses,
overlaps, and backchannels
Transitions with
a long silence between turns or with substantial overlap (both speakers trying to speak at the same time) are felt
to be awkward. When two people attempt to have a conversation and discover that
there is no flow, or smooth rhythm to their transitions, much more is being
communicated than is said. If one speaker actually turns over the floor to
another and the other does not speak, then the silence is attributed to the
second speaker and becomes significant. It’s an attributable silence. There are many different ways of expecting
the conversational partners to indicate that they are listening such as head
nods, smiles, and other facial expressions and gestures, but the most common
vocal indications are called backchannels
signals, or simply backchannels.
·
Conversational
style
Some
individuals expect that participations in a conversation will be very active,
that speaking rate will relatively fast, with almost no pausing between turns,
and with some overlap or even completion of the other’s turn. This one is conversational style. It has been
called a high involvement style. The
non-interrupting, non-imposing style has been called a high considerateness style. Instead, the more rapid-fire speaker
may think the slower-paced speaker just doesn’t have much to say, is shy, and
perhaps boring or even stupid. In return, he or she is likely to be viewed as
noisy, pushy, domineering, selfish, and even tiresome. Features of
conversational style will often be interpreted as personality traits.
·
Adjacency
pairs
Despite
differences in style, most speakers seem to find a way to cope with the
everyday business of social interaction. The automatic sequences are called
adjacency pairs. They always consist of a first part and second part. For
example: 1st part is Hello and 2nd part is Hi. And not all
first parts immediately receive their second part, however. For example:
A: do you want
the early flight? (Q1)
B: what time
does it arrive? (Q2)
A: Nine
forty-five (A2)
B: Yeah, That’s
great (A1)
It often happens
that a question answer sequence will be delayed while another question answer
sequence intervenes. The sequence will then take the form of Q1-Q2-A2-A1 with
the middle pair (Q2-A2) being called an insertion
sequence. Delay in response symbolically marks potential unavailability of
the immediate expected answer. Delay represents distance between what is
expected and what is provided.
·
Preference
structure
Basically, a
first part of that contains a request or an offer is typically made in the
expectation that the second part will be an acceptance. An acceptance is
structurally more likely than a refusal. This structural likelihood is called preference. The term is used to
indicate a socially determined structural pattern and does not refer to any
individual’s mental or emotional desires. Preference structure divides second
parts into preferred (the
structurally expected next act) and dispreferred
(the structurally an expected next act) social acts. We might say that in any
adjacency pair, silent in the second part is always an indication of a
dispreferred response. Indeed, silence often leads the first speaker to revise
the first part in order to get a second part that is not silence to the other
speaker. It must follow that, then, that conversations between those who are
close familiars will have to tend fewer elaborate dispreferreds that
conversations between those who are still working out their social
relationship.
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